Security &
Data Protection

We are committed to protecting your business data through industry-standard security practices, secure cloud infrastructure, encrypted communications, and strict access controls. This policy explains how we safeguard, process, and protect your information while using our software services.

Data Encryption
Secure Cloud Storage
Privacy Protection

Security & Data Protection Policy

Effective: June 2026 • Last Updated: June 2026

At Mega Tech Bot Pvt. Ltd., we recognize that security, privacy, and data protection are critical to the success of our customers and the trust they place in our services. This Security & Data Protection Policy outlines the measures, practices, and principles adopted by the Company to safeguard information processed through the Zilicius Restaurant Management Platform, associated applications, websites, cloud services, and related technology solutions. Our objective is to ensure the confidentiality, integrity, availability, and protection of customer information while maintaining compliance with applicable laws, industry standards, and best practices.

Our Commitment to Security

Mega Tech Bot Pvt. Ltd. is committed to maintaining a secure environment for all customers using the Zilicius Platform.We continuously evaluate and improve our security practices to protect business information, operational data, customer records, financial information, and system resources from unauthorized access, misuse, disclosure, loss, or destruction.

Security is integrated into our product development, infrastructure management, operational processes, and employee responsibilities.

Scope of This Policy

This policy applies to:
  • Zilicius Restaurant Management Platform
  • Mobile Applications
  • Web Applications
  • Cloud Infrastructure
  • APIs and Integrations
  • Customer Support Systems
  • Internal Information Systems
  • Employees, Contractors, and Authorized Personnel
The policy governs how information is protected throughout its lifecycle, from collection and storage to processing, transmission, and disposal.

Types of Data We Protect

The Zilicius Platform may process various categories of information, including:

Business Information

Restaurant Details
Outlet Information
Menu Data
Vendor Records
Purchase Information
Inventory Data
Operational Reports

Customer Information

Customer Names
Contact Information
Loyalty Program Records
Transaction Histories
Order Information

Employee Information

Employee Profiles
Attendance Records
Payroll Information
Shift Schedules
Employment Records

Financial Information

Billing Records
Subscription Information
Tax Information
Payment References
Sales Reports

Technical Information

Login Activity
Device Information
Browser Data
IP Addresses
System Logs
Usage Analytics
Each category of information is protected using appropriate administrative, technical, and organizational safeguards.

Data Security Principles

Our security framework is built upon the following principles:

Confidentiality

Information is accessible only to authorized individuals who require access to perform legitimate business functions.

Integrity

Measures are implemented to ensure information remains accurate, complete, and protected against unauthorized modification.

Availability

Systems and data are maintained to ensure authorized users can access information when required for business operations.

Accountability

Employees, contractors, and service providers are expected to follow established security practices and are accountable for their actions relating to information handling.

Infrastructure Security

Our technology infrastructure is designed to provide multiple layers of protection.
Security measures may include:
Secure cloud hosting environments
Firewall protection
Network segmentation
Intrusion detection systems
Access monitoring
Continuous security updates
Infrastructure redundancy
Backup systems
These controls help reduce the risk of unauthorized access and service disruption.

Data Encryption

To protect information during transmission and storage, industry-standard encryption technologies may be utilized.

Data in Transit

Information transmitted between users and our systems is protected using secure communication protocols such as SSL/TLS encryption.
This helps prevent unauthorized interception of data during transmission.

Data at Rest

Where appropriate, stored information may be protected through encryption technologies and secure storage mechanisms designed to reduce the risk of unauthorized access.

Access Control and Authentication

Access to systems and information is restricted based on business requirements.

Security measures may include:
User authenticationPassword protectionRole-based access controlsAdministrative access restrictionsSession management controlsAccess monitoring
Only authorized personnel are permitted to access sensitive systems and customer information necessary for performing their assigned responsibilities.

Account Security

Users are responsible for maintaining the confidentiality of their account credentials and ensuring that only authorized personnel have access to their business accounts.

Customers are encouraged to:
  • Use strong and unique passwords.
  • Update passwords periodically.
  • Enable available security controls and authentication features.
  • Restrict access based on employee responsibilities.
  • Remove access for former employees or unauthorized users.
  • Monitor account activity regularly.
  • Report suspected unauthorized access immediately.
Failure to maintain proper account security practices may increase the risk of unauthorized access, data exposure, or misuse of the Platform.

Employee Security Responsibilities

Security is a shared responsibility across the organization.

Employees and authorized personnel are expected to:
Follow information security policies.Protect confidential information.Use company systems responsibly.Report security incidents promptly.Maintain secure authentication practices.
Access privileges are granted based on job requirements and may be modified or revoked as responsibilities change.

Security Monitoring and Auditing

To help maintain system security, we may conduct ongoing monitoring activities including:
  • Access log reviews
  • Security event monitoring
  • System health checks
  • Infrastructure monitoring
  • Performance analysis
  • Vulnerability assessments
Monitoring activities help identify unusual behavior, potential threats, and opportunities for security improvements.

Backup and Disaster Recovery

Business continuity is important for our customers.

To support service reliability, we may maintain:
Automated backups
Data replication systems
Recovery procedures
Infrastructure redundancy
Disaster recovery planning
These measures help reduce the impact of unexpected events and support service restoration when necessary.

Business Continuity Commitment

Mega Tech Bot Pvt. Ltd. maintains operational procedures and technical safeguards designed to support service continuity, infrastructure resilience, backup management, disaster recovery, and system restoration capabilities.

Our business continuity practices may include:
  • Infrastructure redundancy.
  • Automated backup systems.
  • Recovery planning procedures.
  • Service monitoring and incident management.
  • Disaster recovery preparedness.
While uninterrupted availability of services cannot be guaranteed, reasonable efforts are made to minimize downtime, maintain operational resilience, and restore services as quickly as practicable following unexpected disruptions.

Vulnerability Management

We continuously work to identify and address potential security risks.

Security activities may include:
Software updates
Security patch management
Vulnerability scanning
Configuration reviews
Risk assessments
Timely remediation efforts help strengthen platform security and reduce exposure to threats.

Third-Party Security

Certain services used by Zilicius may be provided through trusted third-party vendors, including:
  • Cloud infrastructure providers
  • Payment gateway providers
  • Communication service providers
  • Analytics providers
  • Integration partners
We seek to work with service providers that maintain appropriate security practices and contractual commitments regarding data protection.

However, third-party services operate independently and are governed by their own policies and security controls.

Data Privacy and Protection

Mega Tech Bot Pvt. Ltd. respects the privacy of users and is committed to responsible information handling.

Personal and business information is collected, processed, and stored only for legitimate business purposes including:
Service deliveryCustomer supportBilling and administrationSecurity monitoringLegal complianceProduct improvement
Information is not sold to third parties.

Data handling practices are further described in our Privacy Policy.

Customer Data Ownership

All business data, records, content, reports, transactions, and information entered into or generated through the Zilicius Platform remain the property of the respective customer.

Mega Tech Bot Pvt. Ltd. does not claim ownership of customer-generated business information and processes such information solely for the purpose of providing, maintaining, supporting, securing, and improving the Services.

Customers retain all rights, title, and interest in their data, subject to applicable laws, contractual obligations, and the Company's rights to process such information as described in its Privacy Policy and Terms & Conditions.

Incident Response and Security Breaches

Despite strong preventive measures, no system can guarantee absolute protection against all threats.

In the event of a security incident, we may:
  • Investigate the incident promptly.
  • Contain and mitigate risks.
  • Assess the scope and impact.
  • Implement corrective measures.
  • Notify affected parties where required by applicable law.
Our incident response procedures are designed to minimize disruption and support timely resolution.

Customer Security Responsibilities

Customers also play an important role in protecting information.

Customers are encouraged to:
  • Use strong passwords.
  • Protect login credentials.
  • Restrict account access to authorized users.
  • Maintain secure devices and networks.
  • Review account activity regularly.
  • Report suspicious activity immediately.
Failure to follow basic security practices may increase exposure to unauthorized access.

Data Retention and Secure Disposal

Information is retained only for as long as necessary to:
Provide servicesMeet contractual obligationsComply with legal requirementsResolve disputesMaintain business records
When information is no longer required, it may be securely deleted, anonymized, archived, or destroyed in accordance with internal procedures.

Regulatory Compliance

Mega Tech Bot Pvt. Ltd. strives to comply with applicable data protection and information security requirements.

Our security and privacy practices may take into consideration:
  • Information Technology Act, 2000 (India)
  • Digital Personal Data Protection Act (DPDP), where applicable
  • GDPR principles where relevant
  • Industry-standard security practices
  • Contractual data protection obligations
Compliance efforts are continuously reviewed as regulations evolve.

Responsible Security Disclosure

Mega Tech Bot Pvt. Ltd. values the efforts of security researchers, customers, and third parties who help identify potential security vulnerabilities affecting the Zilicius Platform.

If a security vulnerability or weakness is discovered, we encourage responsible disclosure by reporting the issue directly to our security team.

Security concerns may be reported to:
Security Email: security@megatechbot.com
We request that individuals refrain from publicly disclosing potential vulnerabilities until sufficient time has been provided for investigation, validation, and remediation.

All reported issues will be reviewed and assessed in accordance with our internal security procedures.

Policy Updates

Security threats, technologies, and regulatory requirements continue to evolve.

Accordingly, Mega Tech Bot Pvt. Ltd. reserves the right to modify, update, or revise this Security & Data Protection Policy at any time.
Updated versions will be published on this page and become effective upon publication unless otherwise specified.

Users are encouraged to review this policy periodically.

Contact Information

Contact Information

For questions regarding security, privacy, data protection, or incident reporting, please contact:

Zilicius

Email: support@megatechbot.comPhone: +91 7988255639

Address: SCO-1, Pocket-A Sector-14, Hisar, Haryana – 125001

Official Website : www.zilicius.com

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