This policy is intended to provide transparency regarding:

Our objective is to maintain a fair balance between customer satisfaction and the operational costs involved in providing software services.

Zilicius is a cloud-based restaurant management platform offered on a subscription basis.

Customers may cancel their Zilicius subscription at any time by submitting a cancellation request through our official support channels.

To process a cancellation request, customers may be required to provide:

Cancellation requests will be reviewed and processed within a reasonable period after verification.

Cancellation prevents future billing but does not automatically guarantee eligibility for a refund.

Customers subscribed to monthly plans may cancel their subscription at any time.

Upon cancellation:

This approach ensures fairness while allowing customers to continue using services already paid for.

Customers enrolled in longer-term subscription plans may request cancellation before the end of their subscription period.

However:

Long-term plans often include discounted pricing, infrastructure allocation, onboarding resources, and dedicated support commitments that are planned based on the agreed subscription duration.

Non-Transferable Subscriptions
Unless expressly approved in writing by Mega Tech Bot Pvt. Ltd., subscriptions, licenses, service plans, and associated benefits are non-transferable and may not be assigned, resold, sublicensed, or transferred to any other individual, business, organization, or entity.

From time to time, Mega Tech Bot Pvt. Ltd. may provide:

These services are offered solely for assessment purposes.

Since no subscription fee is charged for such access, no refund is applicable for free trials, demo environments, or promotional accounts.

The Company reserves the right to modify, restrict, or terminate trial access at any time without prior notice.

Many customers purchase additional professional services to facilitate successful deployment of the platform. These services may include:

Because these services require dedicated personnel, project planning, and resource allocation, charges associated with implementation and onboarding are generally non-refundable once work has commenced.

If cancellation occurs before any implementation activity begins, refund eligibility may be reviewed at the sole discretion of the Company.

Certain customers may request custom software development services, including:

Custom development projects require significant investment of development, testing, project management, and quality assurance resources.

Accordingly:

• Advance payments are generally non-refundable.
• Payments for completed milestones are non-refundable.
• Work completed before project termination remains billable.
• Any partially completed work may be charged proportionately.

Specific terms for custom projects may also be governed by separate agreements.

Refunds may be considered only under specific circumstances, including but not limited to:

Some subscription plans may automatically renew upon expiration.

Customers are responsible for:

If a subscription renews successfully before a cancellation request is received, the renewal charge may not be refundable except where required by law or approved by the Company.

Customers are encouraged to contact the Company directly regarding billing concerns before initiating chargebacks, payment reversals, or disputes through banks, card issuers, payment gateways, or financial institutions.

The Company reserves the right to provide supporting documentation, including subscription agreements, invoices, payment records, service usage logs, account activity records, and related communications for the purpose of resolving billing disputes.

Initiating a chargeback does not automatically entitle a customer to a refund, and the Company reserves all rights available under applicable law.

To request a refund, customers must submit a written request containing:

Refund requests should be sent to:
Email: support@megatechbot.com

Providing complete information helps expedite the review process.

Upon receiving a refund request:

The Company reserves the right to approve, reject, or partially approve refund requests based on the circumstances and applicable policies.

Approved refunds are generally processed within 7 to 15 business days.

Actual credit timelines may vary depending on:

Mega Tech Bot Pvt. Ltd. is not responsible for delays caused by third-party financial institutions.

The Company reserves the right to suspend or terminate services if:

Accounts suspended or terminated due to policy violations are generally not eligible for refunds.

After cancellation or termination:

The Company is not responsible for data loss resulting from failure to export information before account closure.

Mega Tech Bot Pvt. Ltd. may update this Refund & Cancellation Policy from time to time to reflect changes in services, legal requirements, or business operations.

Updated versions will be published on this page and become effective upon publication unless otherwise specified.

Continued use of the Platform after such updates constitutes acceptance of the revised policy.

This Refund & Cancellation Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Hisar, Haryana, India.